Customer Service Representative

TEKsystems•Anaheim, CA

15d•$21 - $22•Onsite

About The Position

This role involves a mix of back-office and showroom duties, including answering phones, directing calls, filing, processing invoices and labels, and general customer service. The representative will also provide administrative support to Showroom consultants and assist retail customers and contractors with orders and their needs, both in person and over the phone. A key aspect of the role is helping customers select materials like stone slabs for projects such as granite kitchen counters or marble floors. Orders are processed using a computer program within a Microsoft Windows environment. The goal is to provide an excellent buying experience in a non-commissioned sales environment.

Requirements

Customer service oriented
Experience with phones
Computer proficiency
Reception skills
Data entry skills
1-3 years receptionist experience
Front office experience

Nice To Haves

Retail experience in building supplies, tile etc preferred, but not required

Responsibilities

Answering the phone and directing calls
Filing, processing invoices and labels
Providing general customer service to customers
Performing basic administrative tasks
Assisting Showroom consultants with administrative duties and paperwork
Assisting retail customers and contractors, in person and over the phone, to order material and meet their needs
Helping customers select materials like stone slabs
Entering orders via a computer program within a Microsoft Windows environment