ON PREMISE - CSR (81017)

SPECS FAMILY PARTNERS LTD•Pharr, TX

1d•Onsite

About The Position

The main role of the Customer Service Representative (CSR) is to receive customers orders via phone, email, or fax and process that order into the intranet or telnet systems for delivery or pick-up. The CSR is responsible for the accurate, precise and timely input of the customers order with little to no errors. Errors on a customers order is the poorest form of customer service resulting in unnecessary and costly expenses to the bottom line of both our customer and Specs.

Requirements

State law says you must be over the age of 21 to work at Specs.
Must be a human being
High school diploma or a general education degree (GED)
Ability to read, comprehend and write simple instructions or memos.
Ability to talk and communicate with coworkers and guests
Ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus.
Counting is a major plus too as your count becomes inventory.
Responsible, reliable and committed to providing excellent service.
Patience, friendliness and an outgoing personality are needed for success.
Self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.
Must be able to remain calm under pressure
Organizational skills/attention to detail
Adapt to change
Keep production quick and efficient.
Computer/10-key data entry proficient.
Knowledgeable of Microsoft Office, including but not limited to Outlook, Excel, Word, etc.
Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice To Haves

1-2 years of customer service experience

Responsibilities

Knows and actively demonstrates, daily, our Company Mission Statement and our Core Values
Answer calls and respond to email and/or fax orders
Process all orders in a timely manner
Required to process at minimum 25 orders per shift.
Maintain an error rate <3% of your total orders processed. Self-verification and self-correction will eliminate a charged error.
Handle customer inquiries both over the phone and by email.
Research required information using available resources.
Manage and resolve customer complaints.
Identify and escalate priority issues.
Route calls to appropriate personnel.
Follow up customer calls when necessary.
Document all call information according to standard operating procedures.
Complete call logs and end of shift reports in a timely manner.
Other projects as assigned by management CSR Lead or Office Manager
Efficiently carrying out all the directives given by Management Team
Working in accord with all safety regulations of Specs Family Partners and OSHA
Should possess time management skills and be able to prioritizes tasks and meet the demands of the day
Attendance and Timeliness is required.