Customer Service Representative (Bilingual / Remote / Multiple Positions)

Titan Technologies • Houston, TX

1d • Remote

About The Position

Titan Technologies is hiring multiple bilingual (English/Spanish) Customer Service Representative positions to support a high volume, fast-paced call center environment for a federal government customer. In this role, you will field highly sensitive calls from citizens impacted by a national disaster. This is a REMOTE temporary role. If you have worked in a high-volume Call Center environment and are highly proficient in the use of automated tools, search and information retrieval systems, as well as knowledge and contact management systems, this role may be for you. You must bring strong and compassionate customer service skills, a commitment to excellence, and the desire to work in a continuing education environment; Titan will provide training.

Requirements

• US Citizenship and the ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card.
• High School Diploma/GED and at least of customer service experience.
• For bilingual roles must have proficiency (Spanish/English or Creole/English) in both verbal and written communication.
• Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome.
• Ability to successfully pass a level 2 government background investigation and drug screen.
• A dedicated, distraction-free environment is mandatory.
• Reliable high-speed cable or fiber service is required; satellite, cellular, and DSL are strictly prohibited.
• Proof of ISP service levels must be provided prior to hiring.

Nice To Haves

• Experience in a high-volume Call Center environment.
• Proficiency in the use of automated tools, search and information retrieval systems, as well as knowledge and contact management systems.

Responsibilities

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library.
• Gather and verify applicant data while documenting every interaction with high detail.
• Maintain a courteous demeanor with teammates and callers, including customers in crisis or with difficult situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED