Remote - Bilingual Spanish Customer Service Representative (Automotive)

Jobs for Humanity • Houston, TX

1d • Remote

About The Position

VXI is looking for highly motivated and qualified Customer Relations Representatives to work full-time from their home in the state of Texas for our world-class contact center. The primary responsibility of this role requires you to interface with our client’s vehicle owners, dealerships, and field/area offices regarding inquiries and/or complaints to positively impact owner satisfaction and retention. As a Customer Relations Representative, you will play an important role in creating positive experiences for automotive customers and dealership teams. Our team partners closely with dealerships while serving as a resource for customers who need assistance with questions, concerns, and issues related to their vehicle ownership experience. You will listen to customer concerns, research available solutions, provide knowledgeable guidance, and work with dealership personnel when additional support or coordination is needed. This is a great opportunity for someone who enjoys helping people, solving problems, learning about automotive technology, and making complicated situations easier for customers. Every interaction is an opportunity to build trust and help create a positive experience.

Requirements

• High School Diploma
• Customer service experience in a fast-paced customer-facing or phone environment.
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Strong understanding of in-vehicle technology (i.e., Apple CarPlay® and Android Auto, Bluetooth pairing, navigation)
• Automotive experience (i.e., dealership, technician, worked for an automotive company, etc.)
• Bilingual Spanish premium

Responsibilities

• Engage with customers by answering incoming calls, listening carefully to their questions or concerns, and providing professional, empathetic, and timely assistance.
• Take ownership of customer concerns and work to understand the situation from the customer's perspective while helping identify the best available path toward resolution.
• Work collaboratively with dealerships to help address customer concerns, provide guidance, and coordinate information when dealership involvement is needed.
• Research customer concerns, determine appropriate solutions, and follow through to help ensure issues are addressed effectively and efficiently.
• Provide customers and dealership personnel with guidance related to vehicle recalls and Customer Support Programs, including helping explain available resources and next steps.
• Assist with questions related to warranty parameters and dealership processes, helping customers better understand their options while partnering with dealerships when necessary.
• Assist customers with connected services enrollment, connectivity questions, and troubleshooting. Help customers navigate technology-related concerns and provide clear instructions for available solutions.
• Provide support for in-vehicle technology, including phone pairing, multimedia systems, navigation, and other connected vehicle features.
• Utilize internal systems, online resources, reference materials, and available tools to research unique or complex customer concerns and identify accurate, appropriate solutions.
• Navigate multiple software applications and systems while actively listening to customers, documenting information, researching concerns, and communicating solutions.
• When a customer concern requires dealership involvement, work with the appropriate dealership contacts to help facilitate communication and support a successful customer outcome.
• Recognize concerns that require additional review or support and follow established escalation procedures while maintaining ownership of the customer experience.
• Explain processes, technical information, and next steps in a clear and easy-to-understand manner, adapting your communication style to meet each customer's needs.
• Use empathy, patience, and professionalism when interacting with customers who may be frustrated, confused, or experiencing a challenging situation.
• Look for opportunities to make each interaction easier and more positive. Your goal is not simply to answer a question, but to ensure the customer feels heard, supported, and confident about their next steps.
• Accurately document customer interactions, follow established procedures, and ensure information is handled consistently and appropriately.
• Maintain excellent attendance and punctuality to provide reliable and consistent support to our customers and dealership partners.

Benefits

• Medical, dental, and vision insurance options.
• Paid Training
• Opportunities to earn ongoing referral bonuses for eligible employee referrals.
• Opportunities for advancement, professional development, and leadership career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED