Customer Service Representative

SP Plus•Carrollton, TX

29d•Onsite

About The Position

Rynn’s Luggage, a member of the Baggage Airline Guest Services family, is seeking a Customer Service Associate to join our fantastic team! We are the industry leader in luggage replacement for airline customers. With over 35 years of experience, we offer a competitive salary with full-time benefits. Our hours of operation are 8am-5pm, allowing you to have an optimal work/life balance. The position requires a results-driven individual capable of interacting with a wide variety of people. You will contact customers via phone and email to discuss concerns and questions. The position requires social poise, warmth and friendliness while interacting with consumers who require your expertise.

Requirements

Customer service experience preferred
Strong communication skills a must
Ability to work well with others and work as scheduled
CRM experience a plus
Computer skills and strong work ethic required
Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.
For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted
No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
Clean & well-maintained approved uniforms must be worn on shift
Additional requirements as specified by management
While performing the duties of this job, the employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
The employee is frequently required to sit; reach with hands and arms; stand; walk.
The employee is also frequently required to climb, balance, stoop, kneel, and crouch.
In addition, the employee is required to of twist, turn, stretch, and bend on a frequent basis.
The employee must be able to lift and move up to 75 pounds regularly.
The employee must be able to move in a relatively quick manner.
Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

Responsibilities

Ability to learn products and airline regulations of claim processing
Ability to actively listen and identify customer’s needs
Ability to problem solve and find resolutions to a variety of customer’s concerns
Work well in a dynamic environment with other professionals