Customer Service Representative (Full-Time)

XPO • Plainfield, IN

2d

About The Position

XPO is hiring a full-time Customer Service Representative. The role supports customers with shipment tracing, rate quotes, tariff discrepancies, billing and invoicing questions, and freight-related documentation. It also includes billing shipments, resolving documentation errors, handling over, short and damaged freight, and performing general clerical duties. The position requires walking and/or standing for extended periods on a loading dock that is not climate-controlled and may be slippery.

Requirements

• At least 2 years of customer service experience.
• Strong computer, typing, and 10-key skills.
• Experience with Microsoft Office.
• Availability to work a variety of shifts, including days, evenings, nights, and weekends.

Nice To Haves

• Transportation experience.
• Excellent verbal and written communication skills.

Responsibilities

• Bill shipments according to applicable tariffs and pricing agreements.
• Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies, and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry, and billing.
• Process over, short, and damaged freight and related documentation for customer resolution.

Benefits

• Pay starts at $22.10.
• Full health insurance benefits on day one.
• Life and disability insurance.
• Earn up to 13 days PTO in the first year.
• 9 paid company holidays.
• 401(k) option with company match.
• Education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed