Customer Service Representative

TEKsystems • Johnston, IA

14d • $20 - $21 • Hybrid

About The Position

As a Customer Service Representative, you bring value to the organization with your ability to handle virtually any customer related situation. The Customer Service Representative takes ownership of every customer inquiry – whether from a Store Manager, Distributor, Customer, or Store Owner - to deliver complete and thorough resolution or enlist the appropriate resources to that same end, ultimately delivering the best possible customer experience.

Requirements

• High attention to detail, ability to multitask, and stay organized.
• Prior experience working with a team, as well as the ability to work solo with minimal assistance after training.

Nice To Haves

• Experience in Salesforce, Team, and Workday a plus.

Responsibilities

• Triage incoming inquiries to efficiently discern, resolve, and/or reassign to the appropriate resources for resolution.
• Leverage appropriate technology and resources to thoroughly research and address the root cause of customer inquiries.
• Maintain customer accounts and the details of each customer interaction within the CRM tool.
• Ensure Partner satisfaction by providing back-end office support for sales, ordering, invoicing, shipping, warranties, and other business-related needs.
• Adhere to all established service level expectations and performance standards.
• Provide critical feedback to Customer Service leadership regarding trends, exceptions, or other unusual experiences.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed