Customer Service Representative

K & M Tire•Richmond, VA

16d•Onsite

About The Position

K&M Tire is a family-owned wholesale tire distributor serving tire and automotive dealers throughout the Southeast since 1985. We distribute tires across North Carolina, South Carolina, Virginia, Tennessee, and Georgia, with locations in Hickory NC, Raleigh NC, Greenville NC, Richmond VA, and Walterboro SC. K&M Tire is seeking a dependable and detail-oriented Customer Service Representative for our Richmond, VA location. This position is the first point of contact for walk-in customers and plays a key role in day-to-day counter operations, hotshot delivery coordination, and general office support.

Requirements

Previous customer service or office experience preferred
Strong organizational skills and attention to detail
Comfortable multitasking in a fast-paced environment
Basic computer skills and ability to learn internal systems
Reliable, punctual, and professional
Valid driver’s license

Nice To Haves

Experience in the tire, automotive, or distribution industry is a plus, but not required

Responsibilities

Greet and assist walk-in customers, ensuring a smooth and professional pickup experience
Verify and process orders for customer pickup
Maintain and coordinate the hotshot delivery program, ensuring timely dispatch and tracking of orders
Answer phones and route calls as needed
Handle general office duties including filing, data entry, and order documentation
Coordinate with warehouse staff to ensure orders are pulled and ready for pickup or delivery
Maintain a clean, organized, and professional counter/front office area
Resolve customer concerns professionally and promptly