Customer Service Representative
About The Position
Join Fresh Prep — a dynamic leader revolutionizing how Canadians experience food through sustainable meal kit delivery. As one of Canada's fastest-growing companies and a certified B Corporation, we're committed to making it easier for people to eat well and live better. We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte’s Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.
Requirements
- Positive attitude: You approach work with a cheerful and optimistic attitude.
- Reliable and dependable: You like to see work done well and will ensure that things are done the “right” way. You show up on time for all scheduled shifts and are ready to work.
- Collaborative team player: You are motivated by completing collaborative tasks as a team and driving a results-oriented culture.
- Strong communicator: Your verbal and written communication skills allow you to convey results easily and quickly, in a friendly and professional manner.
- Adaptable: You thrive in a changing environment and are able to change direction easily.
- This person is the first point of contact for our customers and stands out for their speed, efficiency, and consistently positive attitude. They are able to juggle multiple tasks, solve problems in real time, and deliver an exceptional customer experience, even under pressure. Dynamic, strategic, and solution-oriented, they collaborate with all teams to get straight to the point.
- You are articulate. You have strong written, verbal, and interpersonal skills. Better yet, you practice empathy in all areas.
- You understand the importance of details. You don't sweat the small stuff and thrive in a fast-paced, ever-changing environment, but you have a keen ability to recognize nuances.
- You are team-oriented. You understand the importance of a positive attitude, you are always looking to grow personally and professionally, and you are always there to lend a hand.
- 1 to 2 years of customer service experience, call center experience is an asset.
- Excellent command of written and spoken French and English to support customers across Canada.
- Data entry and minimum typing speed of 50 words per minute with near-perfect accuracy.
- Good command of computer tools and willingness to learn new systems.
Nice To Haves
- call center experience is an asset
Responsibilities
- Be the go-to person for all customer needs—from technical support to product education.
- Build and maintain customer relationships via email, phone, text, and social media (with email being the primary channel).
- Foster a community of Fresh Prep ambassadors, both online and offline.
- Work meticulously and organizationally to ensure the accuracy of your responses.
- Master Aircall and Kustomer, our customer service platforms.
- Respond to calls, emails, and other channels to resolve customer concerns.
- Collaborate with other departments to obtain answers to questions.
- Follow up with customers, especially for recurring issues.
- Respond to complaints with rigor and accuracy.
- Comply with company policies and procedures.
- Manage the employee cafeteria. Take inventory, place purchase orders, collect payments, and remove expired products.
Benefits
- Comprehensive benefits package including medical, dental, vision, and life insurance after 90 days.
- Exclusive food benefits allowing you to discover our exceptional products.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
