Customer Service Representative

TEKsystems•Olathe, KS

17d•$20 - $20•Onsite

About The Position

We are seeking customer-focused candidates who provide exceptional support to residential and commercial customers, accurately process service and installation tickets, and collaborate with internal teams to address inquiries and concerns. This role involves scheduling and creating accurate service tickets, promoting products and services, handling customer concerns with appropriate solutions, conducting outbound calls for follow-ups, coordinating with Dispatch teams, and maintaining accurate customer interaction records in the ERP system. The position requires meeting Key Performance Indicators (KPIs), following communication procedures, and continuously seeking opportunities to improve the customer experience and streamline processes. Overtime may be required.

Requirements

Customer service
Data entry
Customer support
Microsoft Office
CRM
Microsoft Excel
SAP
Supporting the team
Having a can do attitude
Adaptable to change

Responsibilities

Schedule and create accurate and complete service tickets for residential and commercial customers.
Promote all products and services, quoting accurate pricing when appropriate.
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
Conduct outbound calls for customer follow-ups as needed.
Coordinate with Dispatch teams to prioritize and fulfill customer requests.
Update and maintain accurate records of customer interactions in the ERP system.
Meet personal/team critical Key Performance Indicators (KPI’s).
Follow communication procedures, guidelines, and policies.
Continuously seek opportunities to improve the customer experience and streamline processes.
Ability to work overtime as required OR ability to work additional hours as required.
Other duties as assigned.