Customer Service Representative | Bank Teller

GenoaBank • Port Clinton, OH

11d • Onsite

About The Position

GenoaBank, founded in 1902, is a locally-owned, independent community bank that provides a broad range of banking services to both business and private customers. Since the time GenoaBank first opened its doors, it has continued to expand and now operates branches in Elmore, Fremont, Maumee, Millbury, Oregon, Perrysburg/Rossford, Port Clinton/Catawba, Sylvania, and Downtown Toledo, Ohio. GenoaBank has always been driven to serve each community’s financial needs and continues to provide the same friendly, personal service it has since day one. Taking your banking needs personally is our priority. Your financial needs will be met with exceptional service, quick decisions, innovative products and great rates that only local ownership can deliver. GenoaBank offers experience and service that has kept customers coming back for over 120 years! GenoaBank. Taking your banking needs personally.

Requirements

• High School Diploma
• 1-2 years cash handling and customer service experience preferred.
• Strong communication skills
• cash handling experience
• proficient computer skills
• none

Responsibilities

• Completes customer transactions including daily deposit account transactions, loan payments and night deposits.
• Process customer orders for cashiers checks.
• Provide access to safe deposit boxes following specialized procedures.
• Process ATM transactions and maintains appropriate levels of available cash.
• Balance currency, coin and checks in cash drawer at end of shift.
• Respond to customer questions and follow through on customer requests.
• Answer incoming calls in the absence of branch receptionist.
• Direct customers to appropriate personnel.
• Match customer and potential customer needs to bank products and services.
• Makes referrals to appropriate personnel
• Open new checking, savings, CDs and all other deposit accounts for customers during high volume periods or in the absence of the Assistant or Branch Manager.
• Assists Lead Customer Service Representative in vault duties, pack bundles, etc.
• Filing as needed including signature cards, ATM applications, maintenance forms, etc.
• Order checks and other customer requested items as needed.
• Maintains compliance and required compliance training with all banking laws, acts, regulations and bank policies and procedures.
• Any other duties and/or projects as assigned by Management.

Benefits

• 100% of the premiums for the employees medical, dental, vision, long-term disability, short-term disability, and life insurances.
• 401(k) plan and match 50% up to 8%
• additional 4% profit sharing
• Employee Stock Purchase Plan
• generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED