On-Site Customer Service Representative

MOLLY MAID of Sacramento•Sacramento, CA

3d•$18 - $20•Onsite

About The Position

Would you like a new career as THE anchor employee working closely with the owner to grow a world-class brand in Sacramento? Do you have commitment, determination, and heart but want to stop working crazy hours? How about having the weekend off and a GUARANTEED 40 hour NORMAL WEEKDAY schedule? Our office is near Cal-Expo in Sacramento. As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. Your focus will be to convert prospects into customers, but you will be counted on and not afraid to lead in multiple other areas of the business including scheduling, customer relations, celebrations, hiring, in-home estimating and even joining our Home Service Professionals for in-home cleaning and training! With a career at Molly Maid, you will bring customers joy and relief, and reward yourself in the process. Our on-site Customer Service Representative will have a strong focus on customer service and support of our cleaning staff. Will work closely with the remote Customer Service Representative on leads, estimates, conversion of one-time customers to recurring customers, scheduling, payments, and time entry, backfilling each other as needed to cover breaks, meals, time off, sickness, etc. The on-site CSR will focus on the integrity of the schedule and customer retention as well as leading grassroots online Marketing. This position requires good organizational skills, flexibility, and initiative. Someone who is excited to contribute to the company’s success by working well with others and helping to promote a winning atmosphere. A willingness to do whatever it takes to grow and maintain the business including laundry. Solid house cleaning skills, a willingness to work in the field, and Spanish/English fluency are a plus. Duration: Long term employee Schedule: Full-Time | Monday – Friday | 8:00 AM to 5:00 PM (ability to extend hours earlier or later as needed) Pay Rate: $18 - $20 per Hour

Requirements

Legally authorized to work in the United States
Complete a background check
Computer skills (Microsoft Office including Excel, Word & Outlook, CRM)
Excellent communication skills both written and verbal
Highly organized with strong attention to detail
High level of customer service
Scheduling experience on a computer system
Sales skills and orientation
Self-driven and highly motivated
Professional with warm and engaging personality
Valid CA Driver’s License and good record
1+ years of experience in an office environment

Nice To Haves

Spanish/English fluency
Solid house cleaning skills
Willingness to work in the field
Bilingual (English/Spanish) a plus but not Required
Housekeeping background (Preferred)
High School or GED (Preferred)

Responsibilities

Handling incoming phone calls, texts, and emails
Quickly following up on leads, call center messages, and internet appointments
Scheduling customer appointments and responding to customer inquiries and concerns
Entering timecards, billing customers, and preparing route schedules and notes
Monitoring and assisting in-field teams – being a safe place for them
Working in a collaborative manner and in a team environment
Preparing Job Quotes (phone and email) using software program and setting up and confirming in-home estimate appointments
Other duties as assigned
Convert prospects into customers
Lead in multiple other areas of the business including scheduling, customer relations, celebrations, hiring, in-home estimating
Join Home Service Professionals for in-home cleaning and training
Support of our cleaning staff
Work closely with the remote Customer Service Representative on leads, estimates, conversion of one-time customers to recurring customers, scheduling, payments, and time entry, backfilling each other as needed to cover breaks, meals, time off, sickness, etc.
Focus on the integrity of the schedule and customer retention
Leading grassroots online Marketing
Contribute to the company’s success by working well with others and helping to promote a winning atmosphere
Do whatever it takes to grow and maintain the business including laundry
Solid house cleaning skills
Willingness to work in the field