Customer Service On-Site Representative

Swift Transportation•Cocoa, FL

1d•$19 - $22•Onsite

About The Position

This role involves coordinating and implementing systems to maximize asset utilization within an assigned customer's environment. The representative will communicate effectively with customer personnel at all levels, build positive relationships, and assist in maintaining customer information. The position also requires collaboration with internal Swift departments to resolve issues, acting as an on-site extension of Sales to explore business revenue opportunities, and communicating with planning centers to ensure customer commitments are met. The role includes generating reports on service, OS&D, and accessorial charges to evaluate cost factors and performing other related duties as required by the customer.

Requirements

1-3 years of customer service or customer relations experience preferred.
Ability to work under stress while remaining professional at all times, be proactive and work efficiently independently with no supervision and good communication skills.
High School Diploma or equivalent required.
Candidates must be authorized to work in the U.S.
The Company does not sponsor employment visas.

Nice To Haves

Knowledge of ISO customer service processes.

Responsibilities

Coordinate and implement systems to maximize the utilization of KNX's assets while working in an assigned customers environment.
Communicate effectively and professionally with assigned customer personnel on all levels while developing positive and sold relationships to enhance growth.
Must have knowledge of ISO customer service processes regardless of whether performing the functions on a daily basis or not.
Assist in collecting and maintaining current customer information in the system.
Work with all Swift internal departments to resolve customer or company issues when necessary.
Serve as an on-site daily extension of Sales to expand business revenue by exploring all dedicated, rail, and logistics opportunities with Customers.
Communicates daily with responsible Swift planning centers to ensure customer commitments are being met.
Generates appropriate reports regarding service, OS&D, accessorial, etc. to assist in evaluating cost factors associated with business.
Perform any other responsible related job duties as required by Customer.