Customer Service Representative - State Farm Agent Team Member

Chuck McFarland•Seattle, WA

7h•Hybrid

About The Position

For 17 years, our agency has built a culture of excellence, teamwork, and genuine customer care. We take pride in working hard, supporting each other, and creating a positive work environment. Our team enjoys celebrating success together with activities like Mariners games, escape rooms, team lunches, and holiday gatherings. We believe in sharing best practices, encouraging one another, and always striving to improve. Many of our customers come to us through word-of-mouth referrals, which speaks to the level of service and trust we have built in the community. Our team currently consists of six dedicated professionals, and we are looking to grow. We offer a flexible hybrid work environment, allowing team members to balance their professional and personal lives. In addition, we provide competitive benefits, including up to four weeks of paid time off, 13 paid holidays, and a monthly health insurance stipend. If you are looking for a supportive workplace where you can grow, be challenged, and make a real impact, we would love to connect! My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Seattle, WA and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning

Requirements

Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and interpersonal
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
Ability to multi-task in a fast paced atmosphere
Must be able to successfully complete any applicable licensing requirements and training programs.

Responsibilities

Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Pivot between opportunities for the customer.
Help identify risks in people’s lives and assist them in addressing those risks.