Customer Service Representative

Sapp Bros., Inc. • Beatrice, NE

8d • Onsite

About The Position

At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.

Requirements

• A high school diploma.
• 2+ years of customer service, logistics, sales, or account management experience.
• Excellent communication and multitasking skills to coordinate with customers and teams.

Nice To Haves

• Experience with ERP systems like SAP or Oracle (preferred).
• Knowledge of the petroleum industry is a big plus!

Responsibilities

• Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
• Provide accurate product pricing and connect customers with the right team members to finalize sales.
• Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
• Keep customers informed of new products, promotions, and specials.
• Initiate and track orders in our ERP system, ensuring smooth deliveries.
• Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
• Promote safe product handling practices while ensuring customer satisfaction.
• Use Salesforce to support customers and sales teams effectively.
• Schedule service calls, document completed work, and keep things running smoothly.

Benefits

• Competitive pay and room to advance.
• Comprehensive benefits: health, dental, vision, life insurance, 401(k) with company match, and more!
• Perks like gym membership reimbursement, tuition assistance, and employee discounts (including 25¢ off per gallon of gas and diesel).
• A fun, supportive environment with a culture that promotes from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED