Customer Service Representative

Luther Hudson Chevrolet GMC • Hudson, WI

2d • Onsite

About The Position

We are looking for a motivated and customer-focused Customer Service Representative to assist our Sales Department. In this role, you will serve as an important first point of contact for prospective and current customers, helping create a positive experience while supporting our sales team. If you enjoy building relationships, communicating with customers, and working in a fast-paced automotive environment, this is a great opportunity to grow your career within the Luther Auto Group.

Requirements

• Previous customer service, retail, hospitality, or call center preferred
• Strong communication and relationship-building skills
• Positive, energetic attitude with a team-player mindset
• Comfortable speaking with customers by phone, text, email, and in person
• Strong organizational skills and attention to detail
• Professional appearance and strong work ethic
• Basic computer skills and the ability to learn CRM software
• Ability to work a retail schedule, including Saturdays and evenings

Responsibilities

• Respond promptly to customer inquiries via phone, email, text, and online leads
• Build rapport with customers and gather information about their vehicle needs
• Schedule appointments for customers to meet with sales consultants and visit the dealership
• Follow up with prospects and previous customers to maintain engagement and encourage dealership visits
• Maintain accurate customer records and activity within the CRM system
• Support the sales team by helping manage lead flow and customer follow-up efforts
• Educate customers on dealership services, inventory availability, and current promotions
• Deliver a professional, friendly, and helpful customer experience with every interaction
• Work closely with the sales and management teams to help achieve departmental goals

Benefits

• Competitive hourly pay
• 40 hour work week
• Full benefits package (medical, dental, vision, life)
• 401(k) with company match
• Paid time off
• Paid training and ongoing development
• Employee vehicle purchase/lease program
• Career growth opportunities within the Luther Auto Group, including advancement into sales and leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed