Customer Service Representative

CSC Sugar Refining Services LLC • El Paso, TX

2d • Onsite

About The Position

This position is primarily responsible for providing effective customer service for all internal and external Sugaright Refining Services customers. This position will require excellent, in-depth knowledge of the company products and customers’ product needs, both what and when, and will require the ability to maintain strong and continuous communication with customers’ representatives and appropriate Sugaright plant and management staff.

Requirements

• High School diploma or equivalent required, some college coursework desired.
• Minimum three years in Customer Service role, ideally with Shipping/Bills of Lading experience.
• English fluency required.
• Ability to read and write reports and business correspondence required.
• Excellent communication skills, both verbal and written required.
• Ability to effectively gather and present information and respond to questions from groups of managers, employees, and customers is also required.

Nice To Haves

• Bi-lingual Spanish fluency could be helpful.

Responsibilities

• Provide timely and accurate information regarding customer delivery status to customers and plant management staff.
• Work closely with the Inventory staff and Plant Management and Supervision to ensure all orders on a constantly changing schedule are met.
• Maintain accurate and timely schedules to ensure production needs and customer needs are met.
• Provide accurate and timely data to other company management as requested.
• Create all required paperwork and forms for product deliveries to customers.
• Provide timely feedback to company management regarding service failures or customer concerns.
• Strive to meet and exceed each customer’s service expectations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED