Customer Service Representative - FT

Avis Budget Group • Las Vegas, NV

5d • Onsite

About The Position

This is a dynamic, hands-on role where no two days are the same—and where your flexibility and customer service skills make a real difference. This is an outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on our airport lots. Depending on the location, your responsibilities may include checking vehicles, entering information into a handheld device, processing rentals for loyalty customers, assisting customers at exit gates, and checking in vehicles at return. Across all duties, you’ll provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.

Requirements

• Valid Driver’s License
• Basic computer skills (typing, data entry)
• Effective verbal communication and customer service skills
• A customer-first mindset with a genuine desire to help people and create positive experiences
• Strong customer service skills, including professionalism, patience, and clear communication
• Willingness to work outdoors and stay active
• Flexibility to work all shifts
• Must be able to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• This position requires regular, on-site presence and cannot be performed remotely

Nice To Haves

• 6 months retail or customer service experience in a fast-paced environment is a bonus

Responsibilities

• Checking vehicles
• Entering information into a handheld device
• Processing rentals for loyalty customers
• Assisting customers at exit gates
• Checking in vehicles at return
• Provide professional, friendly customer service

Benefits

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training
• Paid time off
• Medical, dental and other insurance
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed