Customer Service Representative - FT
NOZZLE NOLEN INC•West Palm Beach, FL
•$20 - $24•Onsite
About The Position
Nozzle Nolen Pest Solutions is a family-owned company that has proudly served South Florida for generations. We are committed to putting people first, delivering excellent service, and creating a positive experience for every customer and team member. We are looking for an experienced and customer-focused Customer Service Representative to join our team. The ideal candidate has at least two years of customer service or call-center experience and can communicate with empathy, confidence, and professionalism.
Requirements
- At least two years of customer service experience required
- Previous phone-based customer service or call-center experience strongly preferred
- Excellent telephone communication and active-listening skills
- A friendly, confident, and professional phone presence
- Strong problem-solving and conflict-resolution abilities
- Ability to remain patient and professional with frustrated customers
- Comfortable spending most of the workday assisting customers by phone
- Ability to handle a high volume of calls in a fast-paced environment
- Strong computer, typing, multitasking, and data-entry skills
- Dependable, organized, and detail-oriented
- High school diploma or equivalent required
Nice To Haves
- Genuinely enjoys helping people
- Understands how important tone, patience, and communication are when assisting customers over the phone
- Empathetic, accountable, adaptable, and committed to finding solutions
Responsibilities
- Handle a high volume of incoming customer calls professionally and efficiently
- Deliver a positive customer experience during every phone interaction
- Listen carefully to customer questions, concerns, and service needs
- Schedule, confirm, reschedule, and update customer appointments
- Explain services, pricing, account information, and company policies clearly over the phone
- Assist frustrated customers while remaining calm, patient, and solutions-focused
- Accurately document all customer conversations in the company’s system
- Coordinate with technicians, service managers, and other departments to resolve customer concerns
- Recommend additional services when appropriate
- Follow up with customers by phone to confirm that concerns have been resolved
- Meet established call-quality, productivity, and customer-service expectations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
