Customer Service Representative

VentureTech Solutions•Fort Lauderdale, FL

12d•Onsite

About The Position

Cypress Creek Financial LLC provides state licensed consumer financial services. This role involves answering inbound calls from enrolled customers, identifying their needs, and offering the most appropriate resource or resolution. The representative will ensure that service meets contractual goals and Key Performance Indicators (KPIs), greet customers courteously and professionally, listen attentively to customer needs with empathy, and answer billing questions by explaining customer account components.

Requirements

Time Management Skills: the ability to organize and manage multiple priorities.
Outstanding organizational skills and great attention to detail.
Ability to multi-task in a fast-paced environment is a requirement.
Computer savvy: above average working knowledge of telephonic and CRM systems is important.
Proficient in English/Spanish – Bilingual – preferred not necessary.
Ability to commute/relocate: Fort Lauderdale, FL 33309: Reliably commute or planning to relocate before starting work (Required)

Nice To Haves

Many of the successful hires we have made over the past few years have come from call center environments.

Responsibilities

Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution to address their needs.
Ensure service delivered to our customers meets contractual goals and other Key Performance Indicators (‘KPIs’)
Greet customers in a courteous, friendly, and professional manner using company specific procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Answer billing questions by talking through components of customer accounts.