Customer Service Representative

Oklahoma Department of Mental Health and Substance Abuse Services•Lawton, OK

21d

About The Position

This position's primary role is to answer the main phone line to the facility. The position is responsible for greeting customers and providing them with requested information or assistance concerning services provided by the facility or directing the request to those that can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards and communications consoles.

Requirements

One year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience.
Must be willing and able to fulfill any job-related travel normally associated with this position.
Must possess a valid driver's license.

Responsibilities

Answer the main phone line to the facility.
Greet customers and provide requested information or assistance concerning services provided by the facility.
Direct customer requests to appropriate personnel.
Operate various types of telephone or communications equipment, including switchboards and communications consoles.

Benefits

Generous state paid benefit allowance to help cover insurance premiums.
A wide choice of health insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses or dependent care.
Employee assistance programs and health and fitness programs.
11 paid holidays.
15 days of vacation and 15 days of sick leave the first year.
Retirement Savings Plan with a generous match.
Longevity Bonus for years of service.
Student Loan repayment options.
Training opportunities for CEU requirements.