Customer Service Representative

Flow Control Group • Maple Grove, MN

19d

About The Position

We are seeking a Customer Service Representative to provide timely and accurate support to both internal and external customers. The ideal candidate has a strong background in B2B customer service, is detail-oriented, and is willing to go the extra mile to ensure customer satisfaction.

Requirements

• Minimum 2 years in a customer service or related role (B2B preferred)
• Strong prioritization and multitasking abilities
• Excellent written and verbal communication with a customer-first mindset
• Proficiency in Microsoft Office
• Ability to work full-time (M-F, 8 AM - 5 PM)
• Adapt to evolving business needs

Nice To Haves

• Experience with Microsoft Dynamics Business Central or P21

Responsibilities

• Act as the primary point of contact for customer inquiries via phone and email
• Process customer orders, ensuring accuracy and timely fulfillment
• Provide order status updates and resolve customer concerns efficiently
• Assist internal and external sales teams with order entry, quote generation, and customer requests
• Place, maintain, and track purchase orders for drop-ship components
• Monitor and expedite purchase orders, keeping the team informed
• Use ERP to perform essential business transactions
• Work closely with the Accounting & Office Administrator Manager and General Manager to provide regular updates
• Offer general office support and assist with special projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed