Customer Service Representative

DHL (Supply Chain) • New Whiteland, IN

21d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative. In this role, you will be responsible for processing orders, preparing correspondence, and providing product, service, and transit information to customers. You will act as a liaison to facilitate issue resolution, resolve customer complaints, and maintain customer records. This position is crucial in ensuring high levels of customer service and timely communication with clients and transportation companies.

Requirements

• A minimum of (1) one year's experience in dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word).
• Experience using a commercial WMS (warehouse management system) such as JDA, Blue Yonder, Red Prairie, JDA, SAP, etc.
• Ability to quickly adapt and learn to navigate through customer portals.
• Ability to work in a fast-paced, customer-centric team environment.
• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience

Nice To Haves

• Experience with View software is preferred.
• Experience with JDA (preferred)
• 0-12 months of warehouse experience, preferred

Responsibilities

• Maintain high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.
• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED