Customer Service Representative - Memphis

VOLT•Memphis, TN

7d•Onsite

About The Position

Volt is immediately hiring a Customer Service Representative in Memphis, TN. This is a full-time contract to perm, opportunity. As a Customer Service Representative, you will respond to customer inquiries via phone, email, chat, and in-person interactions. You will resolve customer complaints and issues in a timely and professional manner, provide accurate information regarding products, services, policies, and procedures, and process orders, returns, refunds, and account updates. You will also document customer interactions and maintain detailed records in company systems, collaborate with internal departments to address customer needs and resolve complex issues, and maintain a high level of customer satisfaction and meet established service metrics. Additionally, you will identify opportunities to improve processes and enhance the customer’s experience, handle sensitive customer information while maintaining confidentiality and compliance, and support administrative tasks and data entry as needed.

Requirements

1+ years of customer service, retail, hospitality, call center, administrative, or client-facing experience preferred.
Excellent verbal and written communication skills with the ability to interact professionally with customers from diverse backgrounds.
Strong active listening and problem-solving abilities, with a focus on resolving customer concerns efficiently and effectively.
Ability to remain calm, patient, and professional when handling difficult situations or high-volume workloads.
Detail-oriented with strong organizational and time management skills.
Proficient in Microsoft Office Suite and comfortable learning new software, CRM systems, and customer service platforms.
Ability to multitask, prioritize responsibilities, and work in a fast-paced environment.
Strong data entry and documentation skills with a high level of accuracy.
Demonstrated commitment to providing exceptional customer experience and building lasting customer relationships.
High School Diploma or GED required.

Responsibilities

Respond to customer inquiries via phone, email, chat, and in-person interactions.
Resolve customer complaints and issues in a timely and professional manner.
Provide accurate information regarding products, services, policies, and procedures.
Process orders, returns, refunds, and account updates.
Document customer interactions and maintain detailed records in company systems.
Collaborate with internal departments to address customer needs and resolve complex issues.
Maintain a high level of customer satisfaction and meet established service metrics.
Identify opportunities to improve processes and enhance the customer’s experience.
Handle sensitive customer information while maintaining confidentiality and compliance.
Support administrative tasks and data entry as needed.