Customer Service Representative

Trelleborg Group • Fort Wayne, IN

12d • Onsite

About The Position

International Inside Sales & Customer Service Representative - is responsible for supporting the International and Domestic Marketing companies to ensure timely order entry and fulfillment. They serve as the link between the warehouse operations and Marketing Companies.

Requirements

• Familiar with ITAR rules and regulations.
• High school diploma or GED required.
• Minimum 3 years experience in customer service and international shipping is preferred.
• Able to work in a fast paced environment.
• Must be highly organized.
• High level of accuracy.
• Excellent problem solving, and strong communication skills.
• Proficiency in Microsoft Word, Excel and Power Point
• Self Motivated
• Able to disseminate information and action
• Comfortable communicating with International colleagues.
• Ability to lift and carry 40 lb. with or without a reasonable accommodation.
• Only U.S. Citizens and Lawful Permanent Residents of the U.S. will be considered for this position.
• All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident ( i.e . Green Card Holder), Political Asylee or Refugee.

Nice To Haves

• Associates or higher in Business Administration or relevant degree preferred.
• JD Edwards experience advantageous

Responsibilities

• Responsible for all correspondence, quotations, placement of orders, credit memos, and customer service to our International Marketing Companies.
• Review customers purchase orders for any deviation from quote and follow-up accordingly.
• Claim management (Returns)
• Support our domestic Marketing Companies to resolve issues within the order fulfillment process from our Logistics Center.
• Expediting shipments to support on time delivery.
• Develop, manage, and process export shipping documentation (NAFTA, SLI, SED,…..) and coordinate with shipping department to ensure proper delivery of orders.
• Review/up-date customer files to ensure that proper certs, test reports, etc. are included.
• Responsible for OTD to all International Marketing Companies.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED