Customer Service Representative | On-Site | Northwest Atlanta
NorthPoint Search Group•Atlanta, GA
•$40,000 - $42,000•Onsite
About The Position
Our client, a well-established and growing distributor serving the HVAC, building automation, and industrial markets, is seeking a Customer Service Representative to join its team. This is a great opportunity for someone who enjoys working with customers, solving problems, and being part of a fast-paced, team-oriented environment. The Customer Service Representative will assist customers with orders, product questions, shipment information, and other day-to-day service needs while working closely with sales and warehouse teams.
Requirements
- 1+ year of customer service, call center, or inside sales experience
- Strong verbal and written communication skills
- Comfortable handling a high volume of customer interactions
- Strong attention to detail and organizational skills
- Experience with Microsoft Office
- Experience working with ERP, order entry, or similar business systems
- Dependable, professional, and comfortable working as part of a team
Nice To Haves
- HVAC, electrical, industrial, or technical product experience
- Distribution or supply chain industry experience
- Salesforce experience
Responsibilities
- Provide professional customer service by phone, email, and in person
- Enter and process customer orders accurately using an ERP/order management system
- Assist customers with product questions and order-related needs
- Coordinate with sales and warehouse teams to ensure timely order fulfillment
- Track orders and shipments and communicate updates to customers
- Process returns and assist with problem resolution
- Maintain accurate customer records and documentation
- Assist walk-in customers with orders and product needs
- Help identify opportunities to improve the overall customer experience
Benefits
- $40,000–$42,000 annual salary
- Stable, established company
- Collaborative team environment
- Opportunity to learn a specialized industry
- Long-term growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
