Customer Service Representative (On-Site)

Dynamic Transit•Granite City, IL

9d•$20 - $22•Onsite

About The Position

The Customer Service Representative is responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes. A CSR must thrive with problem-solving in a fast-paced environment.

Requirements

Efficient with scheduling and coordinating skills.
Problem Solving/Analysis
Time Management
Able to Multi Task
Proficient in written and verbal English language

Nice To Haves

Experience with McLeod Loadmaster and Powerbroker TMS.

Responsibilities

Is primary contact and communicates via phone, email and through customer portals.
Received and enters orders, Sets appointment times with shippers and receivers in accordance to what the load planners ask for.
Provides timely feedback to the company regarding service failures or customer concerns.
Operate with efficiency internally within all operations team members – including within the load planners, dispatching, driver workforce, and driver management teams – to ensure all loads are picked up and delivered on time, all loads are properly secured and compliant with DOT regulations and the equipment matches the shipper requirements
Manage problems as they arise to ensure on-time service.
Utilize the transportation management system (TMS) Mcleod Loadmaster and Powerbroker to keep accurate freight movements and load information.