Customer Service Representative

LAZ Parking California • Huntington Beach, CA

5d • Onsite

About The Position

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients. This role requires someone who is charismatic, full of energy, responsible, good under pressure, and prefers to handle chaotic situations. The representative must be proficient in basic computer skills, able to work with or without supervision, communicate professionally and effectively, be open to feedback, and demonstrate a sense of urgency. Excellent team building and interpersonal skills are also essential, as the role requires being a team player and helping to motivate the team.

Requirements

• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent team building and interpersonal skills.
• A team player and can help motivate your team.
• Strong customer service experience.
• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
• Willingness to work in the elements – heat, wind, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

Nice To Haves

• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Responsibilities

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED