Customer Service Representative

Council of Industry•New Paltz, NY

7d•Onsite

About The Position

We are seeking a detail-oriented Customer Service Representative to join our team in New Paltz, NY! This role requires someone who is organized, loves diving into details, managing projects like a pro, and communicating with customers like a champ. The Customer Service Representative will coordinate with various departments and external suppliers to address packaging needs, quotes, and orders, generate accurate quotes, process customer purchase orders, and maintain customer accounts.

Requirements

Strong organizational skills
Excellent mathematical abilities, including working with fractions and measurements
Obsessive attention to detail and a drive for continuous improvement
Stellar communication skills, integrity, and accountability
Strong computer skills, particularly in Microsoft Office (Word, Excel, Outlook)
Comfortable working with paper filing systems
High school diploma or equivalent

Nice To Haves

Previous experience in business-to-business, customer service, Sales Support or spec building
Familiarity with resource planning software is a plus
Some college preferred

Responsibilities

Coordinate with sales, design, production, accounting and external suppliers to address packaging needs, quotes, and orders
Craft detailed Specs based on feedback from the sales and the customer
Generate accurate quotes for customers, considering package usage & type, dimensions, production method, and time to produce
Deliver formal quotes to customers and sales reps via email
Process customer purchase orders with precision
Maintain customer accounts, including shipping locations and special requirements
Conduct thorough reviews of your work and that of your peers to ensure accuracy