Customer Service Representative

Heidelberg Materials • Houston, TX

14d • Onsite

About The Position

This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers. Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly. Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations. Issue accurate tickets, maintain organized transaction records, and process overweight permits daily. Enter customer and job data into JWS and coordinate deliveries with freight carriers for efficiency. Communicate order confirmations, status updates, and ensure timely, accurate order processing. Provide after‑hours or early‑morning shift coverage as needed, including during inclement weather.

Requirements

• Bilingual in Spanish required
• Strong communication skills
• Professional telephone etiquette
• Proficiency in Windows-based programs
• Proficiency in JWS
• Proficiency in SAP systems
• High school diploma or equivalent

Nice To Haves

• Customer service experience preferred
• Sales experience preferred
• Knowledge of aggregates or construction materials helpful
• College degree or additional training preferred

Responsibilities

• Receiving and processing orders
• Direct communication with truck drivers and customers
• Follow up and problem solve orders when necessary
• Provide efficient and professional service to drivers and customers
• Process orders, answer inquiries, and resolve issues promptly
• Manage high-volume calls and communications with truck drivers and plant personnel across 12 scale locations
• Issue accurate tickets
• Maintain organized transaction records
• Process overweight permits daily
• Enter customer and job data into JWS
• Coordinate deliveries with freight carriers for efficiency
• Communicate order confirmations and status updates
• Ensure timely, accurate order processing
• Provide after-hours or early-morning shift coverage as needed, including during inclement weather

Benefits

• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED