Customer Service - Representative (THL)

Xpress Global Systems, LLC•Tunnel Hill, GA

21d•Onsite

About The Position

At Xpress Global Systems (XGS), we are Delivering a World of Difference, One Truck Load at a Time. We are looking for hardworking, intelligent people with a relentless dedication to safety, quality, and customer service. The XGS Customer Service Representative is an entry-level position. Working hours are 8AM-5PM, Monday through Friday. They must demonstrate the ability to be a part of a fast-paced team environment, where there is a strong emphasis on quality of service/multi-tasking, accountability, and conflict resolution. They will be apart of a dynamic culture in a progressive industry. They will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Pay: $16.23/hourly!

Requirements

Must have excellent oral and written communication skills
High School Diploma or GED equivalent required
Must have proven ability to multi-task
Must be able to type a minimum of 40 WPM
Consistently maintains excellent personal attendance records
Climb stairs
Sit for long periods of time
Occasionally stoop, kneel or crouch
Use hands and arms to reach for, grasp and manipulate object
Manual dexterity to operate a computer and other office machines
Clear and understandable speaking voice for the purposes of telephone communication

Nice To Haves

One year of customer service experience on a queue line preferred
One year of office experience preferred
AS400 experience preferred.

Responsibilities

Able to work Monday through Friday 8AM-5PM.
Answer high volume inbound calls on the customer service queue line.
Respond to questions regarding tracing and tracking freight shipments. Respond to questions via phone, e-mail and fax.
Will be required to operate multiple systems simultaneously
Transfer calls to other departments; identify and connect callers with appropriate company resource.
Update and change information in the AS400 to correct errors, update customer information, change shipment status, etc.
Administer assigned customer accounts by tracking and tracing freight. Prepare ad-hoc and standard reports on current shipments for management and customer review.
Send service reports to customers.
Interface with Service Centers and Agents regarding shipment status. Address and respond to customer issues regarding service. Work with internal staff and agents to identify solutions to prevent service failure.
Communicate customer needs, desires and changes that effect service requirements.
Interface with operations and administration to effectively provide information affecting customer service.
Provide feedback from customers that allow Company to improve efficiencies and service.
Ability to work on XGS site while performing essential functions
Other duties as assigned