Customer Service Representative

Ace Handyman Services Northeast Columbus • Westerville, OH

18d • Hybrid

About The Position

Ace Handyman Services Columbus is looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team. As the first point of contact for homeowners, you'll play a critical role in creating an exceptional customer experience while helping keep our craftsmen's schedules full and productive. If you enjoy talking with people, staying organized, multitasking, and helping customers solve problems, we'd love to hear from you.

Requirements

• High school diploma or equivalent
• Exceptional customer service and phone communication skills
• Strong verbal and written communication abilities
• Excellent organizational and time-management skills
• Strong attention to detail and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable learning and using scheduling, CRM, and office software systems
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to type at least 40 words per minute
• Self-motivated with the ability to work independently and as part of a team

Nice To Haves

• Associate degree in business, communications, administration, or a related field
• Experience in customer service, scheduling, dispatching, call center operations, or office administration
• Experience in a home services, construction, or trades-related business
• Sales, lead conversion, or appointment-setting experience

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally and promptly
• Return missed calls and follow up with customers
• Contact new leads and convert inquiries into booked appointments - No cold calls!
• Follow up on estimates and outstanding opportunities
• Schedule appointments and coordinate customer projects
• Manage and optimize craftsmen schedules to maximize productivity
• Generate sales opportunities through proactive customer communication
• Collect customer deposits
• Process payments
• Conduct customer satisfaction follow-ups
• Assist with administrative projects and office support functions
• Support other operational needs as assigned

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance
• Vacation
• Performance bonuses and spiffs
• 12 work from home days per year
• Advancement and growth opportunities
• Regular pay reviews

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED