Customer Service Representative

ScanSource•Greenville, SC

3d•Onsite

About The Position

Assist sales and customers with post sales issues, including RMA related issues. This role involves extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers. You will receive requests over the intranet, internet, fax, and telephone. Responsibilities include providing tracking, Bill of Lading, and Proof of Delivery, as well as providing serial numbers on product shipped from Vendor and ScanSource Inc. Warehouse. You will also take hunt group calls and work with transit carriers on freight credits and ship damage claims. This position works closely with warehouse personnel to resolve shipping discrepancies. Other duties as assigned may include ISO support and other operational assignments. Regular attendance is an essential function of this position. Hours for this particular position will be from 11:00 am to 8:00 pm.

Requirements

Above average computer skills
Able to function as part of a team in a multi-task environment
Strong organizational and follow up skills
High School diploma.

Nice To Haves

Some college course work
Proficiency in foreign language (Spanish, Portuguese, French, German)
SAP Experience

Responsibilities

Assist sales and customers with post sales issues, including RMA related issues.
Extensive direct phone contact with customers, sales representatives, warehouse, return center, and product managers.
Receive requests over the intranet, internet, fax, and telephone.
Provide Tracking, Bill of Lading, and Proof of Delivery.
Provide Serial Numbers on product shipped from Vendor and ScanSource Inc. Warehouse.
Take hunt group calls.
Work with transit carriers on freight credits and ship damage claims.
Works closely with warehouse personnel to resolve shipping discrepancies.
Other duties as assigned (ISO support, other operational assignments, etc…).