2311 Customer Service Representative

NIBE Element North America•Columbus, OH

21d•$19 - $21•Onsite

About The Position

THE CUSTOMER RELATIONSHIP SPECIALIST IS RESPONSIBLE FOR DEVELOPING STRONG AND TRUSTED RELATIONSHIPS WITH CUSTOMERS THROUGH TIMELY AND ACCURATE COMMUNICATIONS. ALSO, FOR PROVIDING A POSITIVE CUSTOMER EXPERIENCE (CX) TO ALL CONTACTS.

Requirements

Associates degree preferred. 2+ years in a sales/customer service role
Ability to work with others in a dynamic team environment filling gaps as necessary
Customer Service Experience Business to Business
Strong computer skills and technical knowledge – i.e. MS Office (Word, Excel, PowerPoint)
Experience using a CRM system, such as Salesforce, to record daily activity and generate reports
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
Demonstrable ability to communicate effectively through phone, email, and chat interactions
Excellent listening and presentation abilities
ABILITY TO LEARN NEW PRODUCTS AND SERVICES QUICKLY

Nice To Haves

Some form of sales/marketing courses or certifications are not required but strongly advised. These include periodic workshops centered on topics like sales techniques, Customer Relationship Management (CRM) utilization, and marketing.

Responsibilities

Engage with customers to clearly understand needs and relay the needs back to BriskHeat
Develop and preserve relationships by providing outstanding customer support
Contact potential new customers via phone calls and email communications
Order entry processing and review assistance; shipping logistics support; post-sales communications
Help gather application and other data from customers and prospective customers
Communicate with customer profile contacts to help sell more as well as gather useful data
Follow up on open sales opportunities and record results in CRM
Work Closely with Senior Account Manager to assist in the growth of Manager’s sales territory
Handling a variety of customer service requests and questions via email, telephone and online chat
Pre-qualify leads for Account Managers; and project quote support as requested
Validate and qualify new customers, update Customer Profiles as requested
Resolve customer issues in accurate and timely manner.
Providing feedback to internal teams which helps improve our business and create an improved CX
Assist in customer account aging reconciliation
ALL OTHER DUTIES AS ASSIGNED FOR THE GROWTH OF SALES REVENUE