Customer Service Representative - Fitness Operations

City of Frisco•Frisco, TX

5d•Onsite

About The Position

Under direct supervision of the Recreation Supervisor and related management team, performs and leads customer service duties at the Frisco Athletic Center. Monitors activities of assigned staff and participants, issues and maintains equipment, provides program, facility and membership information to customers, and enforces facility policies and procedures. The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by the incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Requirements

Knowledge of customer service practices and procedures.
Knowledge of computers and related equipment, hardware and software.
Knowledge of professional exercise equipment and maintenance.
Knowledge of City policies and procedures.
Knowledge of money handling practices and procedures.
Skill in oral and written communications.
Skill in monitoring departmental health and safety policies and procedures.
Skill in resolving customer complaints and concerns.
Skill in implementing departmental rule, procedures and objectives.
High School Diploma or G.E.D.
Two (2) years customer service or cashiering experience.
Must possess current CPR and First Aid Certification within three months from date of employment.
Must pass a pre-employment drug screen, criminal background check and MVR check.
May be required to possess a valid State of Texas Driver's License.

Nice To Haves

Experience in related industry preferred.

Responsibilities

Provides customer service to all facility members, guests and program participants.
Trains staff regarding Frisco Athletic Center policies and procedures.
Notifies customers of monies due and account renewals, prepares receipts, and follows up with customers as needed.
Responds to phone, email and in-person inquiries related to programs, facilities, services and special events.
Directs inquires to the appropriate staff member when necessary.
Ensures facility and equipment are clean and maintained according to set standards and policy.
Troubleshoots equipment issues as needed and monitors inventory.
Enforces facility policies and ensures that all safety standards are strictly followed.
Provides members and guests with information and demonstrations regarding safe and proper use of the facility and equipment.
Opens and closes assigned area according to established policies and procedures.
Completes and maintains record-keeping paperwork including incident reports, accident reports, waivers, work orders, repair logs, attendance records, invoices, and schedules.
Assists the Management Team with on-boarding and performance evaluations.
Assists with program, event and membership marketing activities and outreach.
Communicates with vendors and technicians, as needed, to report facility issues and provide recreation programming.
Performs CPR, Rescue Breathing and basic first aid as needed.
May be required to work extended hours, early mornings, evenings, weekends and some holidays.
Attends special events, meetings and trainings as assigned.
Reconciles receipts and cash register at end of shift.
Answers and transfers phone calls in a timely and professional manner.
Maintains and updates supply list for assigned area.
Performs other related duties as assigned.
Regular and consistent attendance for the assigned work hours is essential.