Planet Fitness PT Customer Service Representative
About The Position
National Fitness Partners (NFP) is seeking a part-time Customer Service Representative for their Planet Fitness club in Shelby, NC. NFP serves over one million members at more than 200 Planet Fitness clubs across the eastern U.S. The company focuses on transforming lives through an affordable, Judgement Free fitness experience. This role is responsible for providing superior customer service to members, prospective members, and guests, ensuring an exceptional experience. NFP emphasizes servant leadership and offers career development opportunities in leadership, customer service, and business operations.
Requirements
- Customer service experience
- High school diploma/GED equivalent preferred
- Must be 18 years of age or older
- Basic computer proficiency
Responsibilities
- Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
- Answer phones in a friendly manner using information script
- Greet members, sign up and tour new members, and log amenities.
- Respond to member questions and concerns in a timely and professional manner
- Process beverage or merchandise purchases through the point of sale system
- Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
- Provide a clean, sanitized and safe club environment.
Benefits
- Growth Opportunities
- Competitive pay and scheduled hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
- Shift-differential pay for select shifts
- PTO for all employees
- 401K Retirement Fund (Employer match up to 4%!)
- Health Insurance Options including Health, Dental, Vision, family life insurance, and more
- Basic Life Insurance & Short-Term Disability 100% Company Paid!
- Employee Assistance Program
- Free employee Black Card Membership including one free Black Card Membership for a direct family member
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
