Customer Service Representative

Aston Carter•Tacoma, WA

10d•$22 - $24•Onsite

About The Position

The customer service representative will be responsible for handling a large volume of inbound calls and assisting customers with identifying appropriate products. The role involves entering and maintaining sales orders with meticulous attention to detail and accuracy. You will accurately quote products to customers over the phone and in person at the branch office, make outgoing calls to communicate promotions, and improve relationships with the customer base. Interaction with walk-in customers to determine their needs and process subsequent orders is also required.

Requirements

Minimum of 2 years of non-retail customer service experience.
Strong experience with email and phone communication.
Tech-savvy with a strong understanding of Excel, including pivot tables and data interpretation.
Experience in lead generation and outbound call centers.

Nice To Haves

Previous inside sales or customer service experience.
Strong phone presence and experience with high call volumes.
Positive attitude and a team player mentality.
Excellent verbal and written communication skills.
Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

Work closely with the Sales Manager to understand the incoming material schedules and establish delivery dates for products.
Communicate with customers regarding the status of orders and delays in shipments.
Assist and support the outside sales staff and other office personnel as necessary.
Make outbound calls, engage in inside sales, and provide exceptional customer service.
Schedule appointments efficiently and manage customer interactions using Microsoft Office.
Generate leads and manage accounts through effective project management.
Perform data entry tasks and utilize Siteline Construction billing software, which is a significant advantage.