Customer Service Representative

Tolin Mechanical Systems Company • Denver, CO

9d • Onsite

About The Position

At Tolin Mechanical, our Customer Service team plays a critical role in how clients experience our company. This isn’t just answering phones — it’s coordinating solutions, supporting field operations, and ensuring every interaction reflects professionalism, responsiveness, and care. You’ll be backed by supportive leaders, collaborative teammates, and clear processes designed to help you succeed. We believe great service happens when employees feel prepared, trusted, and never left to figure things out alone. We’re growing our Denver team and looking for a Customer Service Representative who communicates clearly, stays organized in a fast-paced environment, and takes pride in delivering exceptional customer experience. In this role, you’ll serve as a primary point of contact for clients while working closely with technicians, dispatch, and internal teams to keep operations running smoothly. If you’re professional, detail-oriented, and thrive in a team-driven environment, your career at Tolin Mechanical starts here.

Requirements

• Over 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• 2-3 years of Customer Service Experience
• Excellent Customer Service phone skills
• Ability to understand technical terminology and mechanical processes
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Strong organizational skills
• Detail oriented and ability to multi-task

Nice To Haves

• Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
• Great Plains software experience a plus
• Understanding or 3rd party work order systems

Responsibilities

• Serve as a primary point of contact for clients
• Receive and coordinate service requests
• Support scheduling and dispatch functions
• Communicate with technicians and internal teams
• Maintain accurate documentation and records
• Deliver clear, professional, and responsive service

Benefits

• Medical, Dental and Vision Plan
• Life insurance
• Long Term disability
• Flexible Spending Accounts
• 401K Plan
• Profit Sharing based on company performance
• Tuition Reimbursement
• Company cell phone
• Paid Holidays
• PTO Program
• Professional training and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED