Customer Service Representative

The Dixon Group • Pewaukee, WI

3d • Onsite

About The Position

The Dixon Group is looking for a Customer Service Representative to join their team in Pewaukee, WI. This role is responsible for providing superior customer service to both external and internal customers. Key duties include entering orders and quotes, resolving product or service issues, and following up with customers to ensure their needs are satisfied. The position also involves accounts receivable functions, customer invoicing, file maintenance, and various special projects as needed. The Dixon Group values Military Veterans and encourages them to apply.

Requirements

• Associate’s degree or equivalent experience
• 2+ years of customer service, administrative, or related experience
• Strong communication and interpersonal skills, with an emphasis on active listening
• High level of attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications

Nice To Haves

• Bachelor’s degree in a related field
• 3–5 years of relevant experience in a customer service or office setting
• Experience with quoting, order entry, or ERP systems

Responsibilities

• Provide timely, professional support to internal teams and external customers
• Respond to customer inquiries via phone and email
• Prepare, deliver, and follow up on customer quotations
• Enter and process customer orders accurately, including pricing and lead times
• Resolve customer concerns and escalate issues when appropriate
• Support accounts receivable activities, including invoicing and basic follow-up
• Maintain accurate records, files, and customer data
• Assist with special projects and process improvements as needed

Benefits

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree