Entry Level Customer Service (Work From Home)

Spade Recruiting • Halifax, NS

16h • Remote

About The Position

We are a 100% union-label supplemental benefits organization, proudly serving working families for more than 60 years. Through partnerships with over 40,000 unions and associations across North America and internationally, we provide supplemental and permanent benefit programs designed to offer long-term protection and peace of mind. Our focus is to educate, support, and protect members by helping them understand the benefit options available to them and ensuring they receive professional guidance throughout the process.

Requirements

• Strong verbal communication skills
• Positive, professional, and energetic attitude
• Ability to build trust and communicate clearly with members
• Comfortable working independently in a remote environment
• Organized, reliable, and coachable
• Team-focused mindset with a willingness to learn
• Legally eligible to work in the United States or Canada

Nice To Haves

• Customer service or sales experience is helpful, but not required

Responsibilities

• Handle inbound and outbound communication with members
• Schedule and conduct virtual or phone appointments
• Present benefit options in a clear and professional manner
• Assist with completing digital forms, applications, and required documentation
• Maintain accurate records and follow quality-control guidelines
• Use basic computer systems, video platforms, and digital tools
• Participate in ongoing training, coaching, and leadership development

Benefits

• Full benefits package
• 100% remote work environment
• Flexible work schedule
• Weekly pay
• Performance-based monthly bonuses
• Paid training and ongoing mentorship
• Growth opportunities into leadership roles
• Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other convention locations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed