Customer Service Representative

Ponderosa Garage Doors • Vancouver, WA

20d • $20 - $25 • Onsite

About The Position

Join Ponderosa Garage Doors – Where Every Call Opens the Door to a Great Career! We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Vancouver, WA team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.

Requirements

• 1+ year of customer service experience (home services experience is a plus)
• Strong communication and active listening skills
• Organized, with excellent time management and multitasking abilities
• Friendly, calm under pressure, and a team player
• Willing to work a Saturday rotation.
• High school diploma or equivalent

Nice To Haves

• Familiarity with ServiceTitan is a plus—but we’re happy to train the right person

Responsibilities

• As the voice of Ponderosa Garage Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently and effectively
• Communicate clearly across multiple channels to resolve issues and provide timely updates
• Research and recommend solutions that best fit customer needs
• Accurately document customer interactions and maintain up-to-date records
• Coordinate with technicians and internal teams for seamless service delivery
• Develop a deep understanding of our services and become a trusted resource

Benefits

• Health, Vision, and Dental Insurance
• Paid Time Off and Paid Holidays
• 401(k) with company match
• Employee Discounts and Referral Program
• Career growth opportunities within a respected and expanding company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED