Customer Service Representative
About The Position
Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's Customized Polymer , Sustainable Fiber , Durable Metal , and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn. OUR VISION: To Be the Advantage That Helps Our Customers Win. OUR PURPOSE: Creating packaging solutions for life’s essentials.
Requirements
- Typically possesses a high school diploma and 2-4 years of experience.
- Demonstrated skills in verbal and written communications.
- Solid knowledge of product.
- Proficient computer skills with the ability to learn new software.
- Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
- Good organization and data entry skills.
- Good attention to detail.
- Self starter that can work with minimal supervision.
Responsibilities
- Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
- Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
- Collects and enters orders for new or additional products or services.
- Supports inside and outside sales.
- Updates and maintains files, including data entry.
- Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
- Trains new Customer Service Coordinators.
- Performs other duties as assigned.
Benefits
- competitive core benefits
- paid time off
- a range of local benefits for eligible colleagues
- competitive salary
- excellent benefits
- opportunity for growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
