Customer Service Representative

Blakes Lotaburger • Albuquerque, NM

3d • Onsite

About The Position

The part-time Customer Service Representative (CSR) will interact with the company’s customers to address inquiries and resolve complaints. The CSR will handle all customer inquiries received by phone, through online reviews, and via the company website. This position reports to the Talent Acquisition & Retention Manager.

Requirements

• Blake’s Core Value Champion; Must exemplify Blake’s Core Values: KIND, TEAM, PASSION, PROCESS
• Ideal candidate will have one or more years of customer service experience.
• Must be proficient in Blake’s Lotaburger restaurant operations, General Policies & Procedures, and departmental policies and procedures.
• Appearance must be professional, neat, clean, and well-groomed.
• Must have an expert understanding of communication styles, learning styles, and adult learning methods.
• Basic computer skills, including a basic understanding of how to review and create/send electronic mail. Additionally, you must be able to learn Blake’s Lotaburger computer system to assist in reviewing coursework.
• Must possess strong teamwork and communication skills.
• Ability to read/write/speak in English.
• Must be able to pass a pre-employment background check.

Nice To Haves

• Bilingual in Spanish/English is a plus.

Responsibilities

• Interact with customers via telephone, email, or in person to provide support and information on products or services.
• Research customer receipts to determine the appropriate resolution of customer concerns.
• Field customer questions and complaints; when a concern is of an urgent nature, forward to the appropriate District and/or Operations Manager.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Work closely with the Training Team and TA & Retention Manager to determine patterns of excellence (or issues) at specific stores.
• Fully uphold all principles of confidentiality.
• Adhere to professional and ethical behavior standards.
• Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors.
• Participate in departmental staff meetings and suggested training opportunities.
• Comply with Blake’s Lotaburger policies and procedures.
• Perform other related duties as assigned.

Benefits

• The company offers equal opportunity in all employment decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment.
• Blake’s Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law.
• Blake’s Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed