Customer Service Representative

Taylor Communications•North Mankato, MN

10d•Onsite

About The Position

Taylor Corporation is a growing, dynamic company with big plans for the future. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility. Candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

Strong verbal and written communication skills
Strong interpersonal, problem-solving, follow-up, and organizational skills
Proficiency in computer systems
Ability to demonstrate empathy and the ability to build positive, trust-based relationships
Develops and applied in-depth product knowledge following training
Technical skills and aptitude with the ability to learn and apply new systems and tools quickly
Ability to communicate and exchange accurate information and ideas so others will understand
Regularly required to remain in a stationary position

Nice To Haves

Ability to work collaboratively in a team-oriented environment
Maintains a positive, professional attitude with a willingness to learn and adapt

Responsibilities

Communication with the customers using our computer systems, answering phone calls, and replying to emails/chats
Provide a best-in-class customer experience and represent our company in a professional manner
Respond to customer inquiries through incoming calls, emails, and live chat
Put forth ideas to develop new best practices to maximize the customer experience
Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
Build long-lasting customer relationships
Research and resolve concerns to ensure customer retention and satisfaction
Navigate a variety of computer programs and websites