Customer Service Representative

Tidal Vision•Avon Lake, OH

13d•Onsite

About The Position

The Customer Service Representative serves as a key point of contact between ASI and its customers, ensuring a positive customer experience through responsive communication, accurate order processing, and proactive support. This role is responsible for coordinating customer requests, managing account information, supporting field and sales teams, and ensuring customers receive timely and effective solutions. The ideal candidate is highly organized, customer-focused, and capable of managing multiple priorities in a fast-paced environment while maintaining a positive and professional attitude.

Requirements

2+ years of customer service, administrative support, account management, or related experience.
Strong verbal and written communication skills.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office Suite and standard business software.
Ability to prioritize tasks and manage multiple responsibilities effectively.
Strong problem-solving and interpersonal skills.
High school diploma or equivalent.
Incumbent is subject to a criminal background check.

Responsibilities

Serve as the primary point of contact for customer inquiries via phone, email, and other communication channels.
Respond promptly and professionally to customer questions regarding products, services, orders, deliveries, and account information.
Resolve customer concerns and escalate issues when necessary to ensure timely resolution.
Build and maintain strong relationships with customers through exceptional service and communication.
Process customer orders accurately and efficiently.
Coordinate with operations, logistics, and sales teams to ensure timely order fulfillment and delivery.
Monitor order status and proactively communicate updates to customers.
Assist with order modifications, returns, and other customer requests.
Maintain accurate customer records and account information within company systems.
Prepare and distribute customer documentation, including invoices, reports, and service-related communications.
Support contract administration and customer account management activities.
Assist with data entry, filing, and other administrative functions as needed.
Collaborate closely with sales, operations, technical service, and logistics teams to support customer needs.
Coordinate customer service activities to ensure a seamless customer experience.
Communicate customer feedback and market insights to management and internal stakeholders.
Support scheduling and coordination of service visits, product deliveries, and customer meetings.
Identify opportunities to improve customer service processes and operational efficiency.
Contribute to team initiatives focused on enhancing customer satisfaction and retention.
Support company efforts to deliver innovative and sustainable solutions to customers.