Customer Service Representative
About The Position
Come join our growing family! We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be part of a team like this - how much you feel appreciated when you don't cut corners, how much we invest in your growth, and how rewarding it feels when customers request you by name. People often come to Peaden looking for a job. They stay because they find a fulfilling career, room to grow, and opportunities to excel. We're a team of home service experts who go the extra mile to deliver comfort and peace of mind through our plumbing, air conditioning, and electrical services.
Requirements
- A strong background in customer service (phone or face-to-face)
- Excellent communication and listening skills
- Proficiency with computers and data entry
- Ability to multitask in a fast-paced environment
- A positive, team-oriented mindset
- The drive to deliver an exceptional experience on every call
Responsibilities
- Deliver a welcoming and professional first impression on every call.
- Listen closely to customer needs and book the correct service type.
- Outbound calls to schedule member benefits.
- Capture accurate information and enter it into our system efficiently.
- Educate customers on available products, maintenance plans, and promotions.
- Maintain communication with all departments, including management.
- Remain calm and professional under pressure.
- Participate in ongoing training to build confidence and grow professionally.
- Represent Peaden's values with integrity and genuine care for every customer.
Benefits
- Medical, Dental, and Vision Insurance
- Company-Paid Long-Term Disability
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
