Customer Service Representative

Wastequip•Jurupa Valley, CA

7d•$31 - $34•Onsite

About The Position

Wastequip is seeking a Customer Service Representative (CSR) to support the Wastebuilt division within a contact center environment. This role is responsible for delivering high-quality customer support through inbound and outbound communication, while managing orders, quotes, and issue resolutions. The CSR serves as a primary point of contact for customers, ensuring fast, accurate, and professional service while meeting defined performance standards. Success in this role requires strong communication skills, attention to detail, and the ability to perform in a metric-driven, high-volume environment.

Requirements

High school diploma or equivalent required
2–3 years of customer service or inside sales experience strongly preferred
Experience in a call center or high-volume support environment preferred
Experience with ERP systems and CRM platforms (Salesforce preferred)
Strong verbal and written communication skills
Ability to manage multiple tasks in a fast-paced environment
High attention to detail and accuracy
Strong problem-solving and critical thinking skills
Proficiency with Microsoft Office and computer systems
Ability to perform basic math calculations
Ability to work independently and within a team
Ability to work in a shared office/contact center environment
Must be fluent in English (Spanish is a plus)

Nice To Haves

Associate degree preferred
Background in waste, trucking, or heavy equipment industries
Experience supporting parts and service operations

Responsibilities

Handle high-volume inbound and outbound phone calls and emails daily
Serve as the primary contact for customer inquiries related to: Sales, pricing and quotes, Order placement and status, Product support, Warranty claims, Issue resolution
Provide clear, accurate, and professional communication at all times
Proactively follow up with customers to ensure complete resolution of requests
Process customer orders accurately and efficiently within ERP/CRM systems
Maintain and update order records, including changes and scheduling adjustments
Coordinate with internal teams (sales, operations, transportation, and accounting)
Provide accurate freight quotes and delivery timelines
Investigate and resolve customer issues by: Reviewing prior interactions, Researching system data, Coordinating with internal departments
Identify root causes and implement corrective actions
Document all interactions and resolutions within Salesforce
Actively identify and pursue opportunities to increase parts and service sales within existing customer accounts
Promote additional products and services during customer interactions, including calls and email communication
Partner with Sales Representatives to support upselling and cross-selling efforts
Leverage product knowledge to recommend solutions that meet customer needs while driving revenue
Follow up on open quotes and opportunities to improve conversion rates
Maintain awareness of customer buying patterns and proactively engage to grow account volume
Develop and deliver timely and accurate quotations aligned with sales strategy
Partner with Sales Representatives to support customer opportunities
Assist in managing customer accounts, including credit holds and account status
Manage both inbound and outbound call volume
Maintain a minimum 90% First Pass Resolution Rate
Be logged into the phone system a minimum of 32 hours per week, adjusted for breaks and approved activities
Maintain consistent phone availability during scheduled shifts
Respond to all customer emails and electronic inquiries within 2 hours or less during business hours
Ensure responses are accurate, complete, and professional
Actively manage shared inboxes to meet response time expectations
Operate in a structured, metric-driven contact center
Manage simultaneous phone and email workloads efficiently
Maintain productivity in a high-volume environment
Collaborate effectively with cross-functional teams
Demonstrate accountability for individual and team performance