Customer Service Representative

Haverty Furniture Companies, Inc•Braselton, GA

9d•Onsite

About The Position

We’re looking for bright, energetic individuals to join our Customer Service Team. Advance your career with Havertys, the most established Furniture Retailer in the industry. Your onsite, hands-on training begins on your first day, where you’ll learn Havertys standards for providing exceptional customer service and ensuring customer satisfaction. You’ll thrive in our team environment where our focus is always superior Customer Service, Integrity, Quality, and Teamwork. Come grow with us at Havertys, where Life Looks Good!

Requirements

Excellent communication and listening skills
Ability to multi-task within a fast-paced environment
Self-motivated
Must work positively in a team environment.
Ability to professionally interact with customers and other team members
Basic computer skills, including experience with an automated system
Detail-oriented
Must have prior call center experience
Ability to pass criminal background check, and drug test.

Responsibilities

Responsible for competently responding to incoming, outgoing phone calls, pre- and post-delivery calls and email.
Responsible for using My Service Center to create, maintain and resolve Customer Service issues.
Responsible for maintaining an action driven To Do list and working the list to keep it current daily.
Responsible for learning procedural, policy and system enhancements and adapting to changes as they occur.