Customer Service Representative - Wenatchee
About The Position
Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for its Enterprise brand. The position provides customer service and assistance to internal and external customers, primarily face-to-face, while supporting branch and rental needs. Through local training and hands-on experience, the employee will provide administrative support, serve customers, and provide rental backup at a large home-city branch or airport location. The position is located at 1153 South Wenatchee Avenue, Wenatchee, WA 98801. Starting pay is $20 per hour, with employees earning $20–$21 per hour depending on length of service. The schedule is Monday through Friday, 8:00 a.m. to 6:00 p.m.; Saturday and Sunday are off.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States and must not require company sponsorship for work authorization now or in the future.
- High school diploma or GED required.
- Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
- Must have at least one year of customer service, retail, or administrative support experience.
- Must have worked six months or more at the most recent employer.
Responsibilities
- Answer incoming calls about reservations, rate quotes, general questions, and customer issues; provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
- Make outgoing calls for callback management, accounts receivable, and miscellaneous assigned matters.
- Assist customers in person and over the phone, assess their rental needs, and provide a high level of customer service.
- Greet customers in a friendly and timely manner and provide directions and general assistance.
- Help assess the condition of rental vehicles upon return.
- Process returns, check-ins, and exit kiosk transactions.
- Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
- Explain rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and additional equipment.
- Notify management of known vehicle problems and required maintenance.
- Clean vehicle interiors and exteriors by hand or using washing equipment when needed.
- Perform administrative and basic accounting functions, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
- Perform other miscellaneous and backup job-related duties as assigned.
Benefits
- Paid time off, starting with 14 days in the first year, plus six paid holidays.
- Health, dental, and vision insurance; life insurance; prescription coverage.
- Employee discounts on car rentals, car purchases, and more.
- 401(k) retirement plan with company match and profit sharing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
