Customer Service Representative - Wenatchee

Enterprise • Wenatchee, WA

3d • Onsite

About The Position

Enterprise Mobility is hiring a Customer Assistance Representative Sr (CAR Sr) for its Enterprise brand at 1153 South Wenatchee Avenue, Wenatchee, Washington. The role provides customer service primarily face-to-face while supporting branch and rental needs. Through local training and hands-on experience, the representative provides administrative support, serves customers, and acts as rental backup in a large home city branch or airport location.

The starting pay is $20 per hour, with employees earning between $20 and $21 per hour depending on length of service. The stated schedule is Monday through Friday, 8:00 a.m. to 6:00 p.m.; Saturday and Sunday are off.

Requirements

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• High school diploma or GED required.
• Must have a valid driver's license with no more than two moving violations and/or at-fault accidents on the driving record within the past three years.
• Must have one year of customer service, retail, or administrative support experience.
• Must have worked six months or more at the most recent employer.

Responsibilities

• Answer incoming calls about reservations, rate quotes, general questions, and customer information or issue resolution for customers, other branches, insurance companies, dealerships, repair shops, and vendors.
• Make outgoing calls for callback management, accounts receivable, and other assigned calls.
• Assist customers in person and over the phone and assess their rental needs.
• Greet customers in a friendly and timely manner, provide directions, and offer general assistance.
• Help assess rental vehicle condition upon return; process returns, check-ins, and exit kiosk transactions.
• Market the company while safely and courteously picking up or dropping off customers and assisting them as needed.
• Explain rental terms and conditions, vehicle features, and other services.
• May sell optional protection products, upgrades, fuel options, and additional equipment.
• Notify management of known vehicle problems and required maintenance.
• Clean vehicle interiors and exteriors by hand or with washing equipment when needed.
• Perform administrative and basic accounting tasks, including research and billing support, accounts receivable, transfer and key logs, miscellaneous reports, supply maintenance, and customer billing.
• Perform other miscellaneous and backup job-related duties as assigned.

Benefits

• Paid time off, starting with 14 days in the first year, plus six paid holidays.
• Health, dental, and vision insurance.
• Life insurance.
• Prescription coverage.
• Employee discounts on car rentals, car purchases, and more.
• 401(k) retirement plan with company match and profit sharing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED